Frequently Asked Questions
Everything you need to know about shopping with Neeru's USA—from sizing to shipping.
Does Neeru's USA offer international shipping beyond North America?
Currently, Neeru's USA primarily serves the United States and Canada. For shipping to other international destinations, please visit our global website for localized delivery options.
How do I ensure I am selecting the correct size for ethnic wear?
Since traditional silhouettes may differ from Western sizing, we provide a detailed Size Guide on every product page. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions.
What is your return policy for festive and bridal collections?
We accept returns within 14 days of delivery for most items in their original, unworn condition with tags attached. Please note that custom-stitched outfits and sale items are final sale and cannot be returned.
Are the colors of the outfits accurate to the photos?
We strive to display our products as accurately as possible. However, due to professional lighting and different monitor settings, slight variations in color or embroidery detail may occur.
Can I request custom stitching or alterations?
Yes, many of our semi-stitched lehengas and suits offer a 'Custom Stitching' option. You can provide your measurements during the checkout process, and our expert tailors will craft the outfit to your specifications.
How long does it take for my order to arrive?
Ready-to-ship items are typically processed within 2-3 business days and delivered within 5-7 business days. Custom-stitched orders require an additional 10-15 days for tailoring before shipment.